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    • Innovation in Banking Industry: Achieving Customer Satisfaction 

      Achimba, Clement; Ongonga, Jared Opiyo; Nyarondia, Samson Mecha; Amembah, Lamu Amos; Okwara, Michael (Open Journal of Business and Management, 2014-10)
      This paper examines the effects of technology in the banking industry. Based on an expansive review of literature, the paper describes various factors in this area. Technology has a direct effect on the functioning of the ...